Our Return and Exchange Policy

A satisfied customer is in itself a disguised form of advertisement. We the 'Nerexplaza' and 'New Era RJP Exim' follow the same principle and welcome our customers wholeheartedly. Although we try our level best to make them feel satisfied with our products and services and we all know that  to err is human, if in such case, our customers don't feel satisfied in any way, in such a situation, we apologetically welcome our customers to apply for a mutually consented resolution. We have named it our Returns and Exchange policy which is as following:

(A) Damaged Products: The product may be damaged in two general conditions-

�   Damaged during the transit of the item;

�   Manufacturing defect .

(B) Wrong Items Received: It is the case when you receive an item other than you ordered or misrepresentation of the item on the site due to technical error.

In all the conditions mentioned above in (A) & (B), our customers are requested to contact us via E-mail at info@nerexplaza.com within 24 hours of the receipt of your delivery. �

�   The only thing required is that you keep the item/s concerned with you along with all its packing materials in which you received the delivery.

�   You will be provided with the relevant instructions on how to proceed as quickly as possible so that we can take immediate possible action to sort out the problem.

�   If the problem is found to be genuine, we will Express Ship a Replacement item within the earliest possible time with no extra shipping cost to you.

�   In case if the original item you ordered earlier is out of stock or unavailable, then you are requested to choose an alternative item from the same price range. 

�   We will Express Ship the Exchanged item to you with no extra shipping cost. 

�   All this process of Exchanging of the Damaged or Defected item is done as per your prior consent.

�   If the customer is neither interested in exchanging the original item with the identical exchanged item nor in exchanging the original item with other alternative from the same price range, will we refund you in full with no deduction whatsoever.

(C) Misfit items (Stitched) or Variation in Style: We provide our customers with a Measurement Form to be filled with precision while placing an order for stitched items so as to lower down the chances of receipt of misfit item's delivery. We take into full consideration the measurements provided by you in the Measurement Form while getting your item stitched. In case. if it is found to be an error on our part-

�   We welcome our customers to have alterations as per needed for free and to & fro shipping charges will be our responsibility.

�   If no repair or alterations for the original item you ordered is possible, we will send a free identical replacement with free shipping.

�   You are requested to choose any other alternative item from the same price range in case if the replacement of the identical item you ordered earlier is no longer available.

�   No refund can be made under any circumstances. We will request the customer to ship back the item to us in Indiafor alterations at our cost or arrange a pick from their address and send back after the alterations or if it would not be possible to alter them then ship replacement the item with no extra cost to you.

�   If the error is found to be on the customer's part, we still do the alterations for free. In some exceptionally rare cases when the additional original fabric no longer be made available then we might have to use matching color plain fabric for alteration. It is to be taken into consideration that the customer will have to bear the shipping charges and in some rarest of rare cases the cost of the replacement fabric.

�   Notwithstanding the above or any other provision, we are under no obligation to accept any returns or provide any replacements or exchange or store credit. We have the sole discretion in deciding whether to or not to accept returns on case to case basis depending on the merit of the case.

(D) Damaged Parcel Received: We ensure that our customers receive their ordered products as safe as we dispatch them. In case, you find the outer packing damaged-

�   You are requested to verify those items, their quality and their quantity with invoice before accepting the package from the courier agency.

�   In case of any discrepancy, either refuse to accept the package or accept the package only after putting some proof mark on it.

�   Do lodge a complaint with the local office of the courier agency so that we may pursue them.

(E) Wrong Address Provided or Unclaimed Delivery:

�   If the delivery packages are returned back to the 'Nerexplaza' and/or 'New Era RJP Exim' in India due to the reasons on the part of the customer like house found locked, wrong or incomplete address or unclaimed or refused delivery, the customer is subject to pay 25% restocking fee on the merchandise plus the actual shipping charges incurred by 'Nerexplaza' and 'New Era RJP Exim' to send and return back the shipment.

�   The customers will have to bear the shipping charges for the reshipment in case of a reshipment of the same order.

(F) Refund Policy against Cancelled Orders: For all the approved cancellations and refunds, an amount of 10% will be deducted from the order amount as cancellation or refund fees.

(G) Partial Refunds: If a customer have ordered for multiple products and in case the delivery of certain items is not possible, then the customer is requested to choose alternative items or if the customer isn't interested in alternative items, then the customer will be refunded against the non-delivered products and services along with their shipping charges without any delay.

(H) Credits: All credits to be posted to a customer's credit card account normally takes about 3 business days to be processed. This can be even more in some cases. The corresponding bank of the customer may take about 2 business days to actually post these to the customer's accounts from the date we processed the credits. The customer can check these credits in their next credit card statement. 

�   If any problem(s) occur regarding any thing, you are requested to report or inform us first immediately as possible via email within 24 hours of receiving the item concerned at 'Nerexplaza' and 'New Era RJP Exim'

�   It is strongly recommended that the customers do not send an item back to us in India until and unless you have verified with us and no credit or replacement shall be given on such items (the ones which would be sent back to us without our prior knowledge) .

�   Always return your item(s) via registered or reliable airmail or courier which do provide the delivery proof; and forward the tracking details to us and keep the airways bills till it be delivered to us.

�   The shipping costs of sending back the package to India above what the customer paid for shipping charges while receiving them from India are to be borne by the customer

�   In case of returns of the delivered items by the customer, it is requested to return within 7 working days of confirmation from our end and with original packing.

�   The returned items should not be worn, washed, used or altered and are to be returned in the same condition in which it/they were delivered from India to you.

�   In case of the returned items, please make sure to include a copy of the invoice you received.

�   A safe delivery to our customers is our foremost responsibility and we positively expects from our customers (for returns items) the same response as it will not be possible for us to sort out your problem or help you if we receive the item to be returned as damaged caused during the transit of the item or if the item delivered to us without the original package.

�   The customers are requested to mark the items as defective returns and not for sale.

You can mail us at 'info@nerexplaza.com' to get your problems sorted out as early as possible. We, the 'Nerexplaza' and the 'New Era RJP Exim' group welcome you to enjoy your shopping with us.